Frequently Asked Questions

MASPRINT is a phenomenal Brand that starts with a unique idea to create one-of-a-kind design product.This great company creates every new design you can think of. Masprint is much more than the name of different company. It is an exclusive, unique Brand. We create phenomenal artwork and convey progressive and constructive message to the universe. It is an expression of the seller and the consumer in the industry. Masprint provides the highest-quality standard; the cutting edge that defines you among the rest. It is called the MASPRINT WAY. We at Masprint wholeheartedly devote ourselves to our mission; to rise and stand out above the rest. We continue to create and perfect our products. Masprint unique designs welcome the task to provide for wholesale and retail buyers and in the process, we have modified the industry significantly. Masprint products are based on message, style, fashion, quality, and creativity. Our products are very trendy and are worn over and over again. Masprint Brand is very different and that’s the reason why we are NO.1.

HOW DO I PLACE AN ONLINE ORDER?

AFTER FILLING YOUR SHOPPING CART WITH YOUR ITEMS, PROCEED TO CHECKOUT SELECT SHIPPING OPTIONS AND SECURELY ENTER YOUR PAYMENT INFORMATION.

WHAT METHOD OF PAYMENT DO YOU ACCEPT?

WE ACCEPT MASTERCARD, VISA, DISCOVER AMERICAN EXPRESS, PAYPAL, MASPRINT GIFT CARDS.

HOW DO I KNOW MY CARD IS SECURE ON THIS SITE?

WE USE A STATE –OF-THE-ART BIT ENCRYPTION TECHNOLOGY TO PROTECT YOUR CREDIT CARD/PERSONAL INFORMATION EVERY PURCHASE YOU MAKE WITH US WILL BE 100% SAFE AND SECURE.

 

PRIVACY POLICY

PROTECTING YOUR PRIVACY IS MASPRINT INC UTMOST IMPORTANCE WE WILL NEVER GIVE OR SELL YOUR INFORMATION TO ANY THIRD PARTY .

WE COLLECT YOUR INFORMATION WHEN YOU PROVIDE IT TO US AS YOU PLACE YOUR ORDER. YOUR INFORMATION IS USE TO PROCESS AND KEEP TRACK OF YOUR ORDER

 

COOKIES

MOST E-COMMERCE WEBSITES,WE USE COOKIES ,OUR COOKIES DON’T STORE ANY PERSONAL INFORMATION,BUT THEY DO ALLOW US TO DO THINGS LIKE KEEP ITEMS IN YOUR SHOPPING CART DURING YOUR VISIT AND ASSIST YOU WITH A FRIENDLY USER EXPERIENCE.

 

UNDER 16

IF YOU ARE UNDER THE AGE OF 16 YOU ARE NOT PERMITTED TO SUBMIT ANY PERSONAL INFORMATION TO MASPRINT INC.

HOW CAN I TRACK MY ORDER?

YOU WILL RECEIVE AN EMAIL CONFIRMATION IMMEDIATELY AFTER PLACING YOUR ORDER, ONCE YOUR ORDER IS SHIPPED THE SHIPMENT CONFIRMATION EMAIL WILL PROVIDE YOU WITH A TRACKING  NUMBER.

YOU MAY ALSO LOG INTO YOUR ACCOUNT AND VIEW YOUR ORDER STATUS.

WHAT ITEMS ARE NON-RETURNABLE?

ALL PERSONALIZE/CUSTOMIZED ,GIFT CARDS AND CLEARANCE MERCHANDISE MAY NOT BE RETURNED FOR REFUND OR EXCHANGES.

 

RETURN AND EXCHANGE POLICY

YES WE AT MASPRINT INC WANT YOU TO BE 100% HAPPY WITH YOUR ORDER ITEMS THAT ARE NOT PERSONALIZED  MAY BE RETURNED FOR EXCHANGED OR REFUND  WITHIN 30 DAYS OF PURCHASE. PLEASE NOTE SHIPPING AND HANDLING IS NOT REFUNDABLE.

PLEASE  BE ADVISED -IF NON-RETURNABLE MERCHANDISE IS SENT BACK TO US,WE WILL NEED TO CHARGE YOUR ORIGINAL PAYMENT METHOD TO RESHIP YOUR ITEM(S) BACK TO YOU.

WHAT IF THERE IS SOMETHING WRONG WITH MY ORDER?

IF YOU RECEIVE DAMAGE/DEFECTIVE MERCHANDISE OR THE WRONG ITEM,PLEASE CONTACT US AT MASPRINTINC.COM OR CALL US TOLL FREE AT 1888-609-3373 MONDAY THROUGH FRIDAY 10 am-5pm EST.

RETURNS AND EXCHANGES MAY BE MAILED TO

MASPRINTINC P.O BOX 960202 INWOOD NEW YORK 11096

PLEASE BE SURE TO FILL OUT THE RETURN AND EXCHANGE FORM. PLEASE COMPLETE RETURN /EXCHANGE FORM ACCURATELY TO AVOID DELAYS.

PLEASE BE INFORMED THAT THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING FEES, WE  ADVISE YOU TO USE AN APPROPRIATE SHIPPING SERVICE  WITH TRACKING /INSURANCE FOR YOUR PROTECTION. MASPRINT INC IS NOT RESPONSIBLE FOR RETURNS /EXCHANGES LOST DURING SHIPPING.

RETURNS FOR REFUND

EXCHANGES

INTERNATIONAL EXCHANGE

DEFECTIVE OR INCORRECT MERCHANDISE

NON-RETURNABLE MERCHANDISE

DO YOU OFFER WHOLESALE?

YES WE OFFER A WIDE SELECTION OF QUALITY  CUSTOM DESIGNS TO QUALIFIED WHOLESALE CUSTOMERS EMAIL US FOR MORE INFORMATION.

IF I CANNOT FIND AN ITEM HOW DO I CONTACT CUSTOMER SERVICE?

PLEASE CONTACT OUR CUSTOMER SERVICE AT 1-888-609-337

OUR MAILING ADDRESS IS MASPRINT INC  INWOOD NEW YORK 11096

PLEASE NOTE MASPRINT INC IS AN ONLINE STORE ONLY WE DO NOT PROVIDE

IN-STORE SHOPPING, ALL OUR ORDER MUST BE PLACED THROUGH OUR E-COMMERCE STORE AND WILL SHIPPED TO YOUR ADDRESS.

IF FOR ANY REASON YOU HAVE ANY QUESTION REGARDING YOUR ORDER OR PRODUCT YOU HAVE PURCHASED FROM US, PLEASE DO NOT HESITATE TO EMAIL US AT INFO@MASPRINTINC.COM OR YOU CAN ALSO USE OUR CONTACT INFORMATION FORM TO GET IN TOUCH WITH US.