Frequently Asked Questions
MASPRINT is a phenomenal Brand that starts with a unique idea to create one-of-a-kind design product.This great company creates every new design you can think of. Masprint is much more than the name of different company. It is an exclusive, unique Brand. We create phenomenal artwork and convey progressive and constructive message to the universe. It is an expression of the seller and the consumer in the industry. Masprint provides the highest-quality standard; the cutting edge that defines you among the rest. It is called the MASPRINT WAY. We at Masprint wholeheartedly devote ourselves to our mission; to rise and stand out above the rest. We continue to create and perfect our products. Masprint unique designs welcome the task to provide for wholesale and retail buyers and in the process, we have modified the industry significantly. Masprint products are based on message, style, fashion, quality, and creativity. Our products are very trendy and are worn over and over again. Masprint Brand is very different and that’s the reason why we are NO.1.
AFTER FILLING YOUR SHOPPING CART WITH YOUR ITEMS, PROCEED TO CHECKOUT SELECT SHIPPING OPTIONS AND SECURELY ENTER YOUR PAYMENT INFORMATION.
WE ACCEPT MASTERCARD, VISA, DISCOVER AMERICAN EXPRESS, PAYPAL, MASPRINT GIFT CARDS.
WE USE A STATE –OF-THE-ART BIT ENCRYPTION TECHNOLOGY TO PROTECT YOUR CREDIT CARD/PERSONAL INFORMATION EVERY PURCHASE YOU MAKE WITH US WILL BE 100% SAFE AND SECURE.
PROTECTING YOUR PRIVACY IS MASPRINT INC UTMOST IMPORTANCE WE WILL NEVER GIVE OR SELL YOUR INFORMATION TO ANY THIRD PARTY .
WE COLLECT YOUR INFORMATION WHEN YOU PROVIDE IT TO US AS YOU PLACE YOUR ORDER. YOUR INFORMATION IS USE TO PROCESS AND KEEP TRACK OF YOUR ORDER
IF YOU ARE UNDER THE AGE OF 16 YOU ARE NOT PERMITTED TO SUBMIT ANY PERSONAL INFORMATION TO MASPRINT INC.
YOU WILL RECEIVE AN EMAIL CONFIRMATION IMMEDIATELY AFTER PLACING YOUR ORDER, ONCE YOUR ORDER IS SHIPPED THE SHIPMENT CONFIRMATION EMAIL WILL PROVIDE YOU WITH A TRACKING NUMBER.
YOU MAY ALSO LOG INTO YOUR ACCOUNT AND VIEW YOUR ORDER STATUS.
ALL PERSONALIZE/CUSTOMIZED ,GIFT CARDS AND CLEARANCE MERCHANDISE MAY NOT BE RETURNED FOR REFUND OR EXCHANGES.
RETURN AND EXCHANGE POLICY
YES WE AT MASPRINT INC WANT YOU TO BE 100% HAPPY WITH YOUR ORDER ITEMS THAT ARE NOT PERSONALIZED MAY BE RETURNED FOR EXCHANGED OR REFUND WITHIN 30 DAYS OF PURCHASE. PLEASE NOTE SHIPPING AND HANDLING IS NOT REFUNDABLE.
PLEASE BE ADVISED -IF NON-RETURNABLE MERCHANDISE IS SENT BACK TO US,WE WILL NEED TO CHARGE YOUR ORIGINAL PAYMENT METHOD TO RESHIP YOUR ITEM(S) BACK TO YOU.
IF YOU RECEIVE DAMAGE/DEFECTIVE MERCHANDISE OR THE WRONG ITEM,PLEASE CONTACT US AT MASPRINTINC.COM OR CALL US TOLL FREE AT 1888-609-3373 MONDAY THROUGH FRIDAY 10 am-5pm EST.
RETURNS AND EXCHANGES MAY BE MAILED TO
MASPRINTINC P.O BOX 960202 INWOOD NEW YORK 11096
PLEASE BE SURE TO FILL OUT THE RETURN AND EXCHANGE FORM. PLEASE COMPLETE RETURN /EXCHANGE FORM ACCURATELY TO AVOID DELAYS.
PLEASE BE INFORMED THAT THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING FEES, WE ADVISE YOU TO USE AN APPROPRIATE SHIPPING SERVICE WITH TRACKING /INSURANCE FOR YOUR PROTECTION. MASPRINT INC IS NOT RESPONSIBLE FOR RETURNS /EXCHANGES LOST DURING SHIPPING.
RETURNS FOR REFUND
DEFECTIVE OR INCORRECT MERCHANDISE
YES WE OFFER A WIDE SELECTION OF QUALITY CUSTOM DESIGNS TO QUALIFIED WHOLESALE CUSTOMERS EMAIL US FOR MORE INFORMATION.
PLEASE CONTACT OUR CUSTOMER SERVICE AT 1-888-609-337
OUR MAILING ADDRESS IS MASPRINT INC INWOOD NEW YORK 11096
PLEASE NOTE MASPRINT INC IS AN ONLINE STORE ONLY WE DO NOT PROVIDE
IN-STORE SHOPPING, ALL OUR ORDER MUST BE PLACED THROUGH OUR E-COMMERCE STORE AND WILL SHIPPED TO YOUR ADDRESS.
IF FOR ANY REASON YOU HAVE ANY QUESTION REGARDING YOUR ORDER OR PRODUCT YOU HAVE PURCHASED FROM US, PLEASE DO NOT HESITATE TO EMAIL US AT INFO@MASPRINTINC.COM OR YOU CAN ALSO USE OUR CONTACT INFORMATION FORM TO GET IN TOUCH WITH US.